Employment Opportunities

The Customer Service Representative (CSR), under the direction of the Office Manager, is primarily responsible for executing all administrative tasks to the highest quality standard using efficient communication and multitasking skills while also holding a positive attitude and a strong work ethic. The CSR is the first point of contact either in person, on the telephone or via email and customers should feel welcomed in a positive environment in knowing they will receive help and friendly service. When not facing the customer, the CSR will also be responsible for general office tasks and projects.

Competencies:

• Excellent communication & interpersonal skills
• Leadership qualities
• Confident and experiences in customer service
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organizational and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead.
• Ability to smile and work under pressure.
• Ability to handle sensitive and confidential information.
• Willingness to learn and grow.
• A positive attitude and approachability are a requirement.
• Exceptional interpersonal skills including written and verbal communication.
• Thrives in a collaborative, team-oriented environment.
• Good time management skills.
• Confidentiality.
• Have the ability to change and adapt to every varying environment.
• The ability to work in both a team environment and independently.

Key Responsibilities:

• Assist customers with their needs, answer phones, and respond to general face-to-face inquiries.
• Greet customers, members, and members guests in a friendly, positive manner.
• Perform opening and closing duties (unlocking and locking rooms, assisting in room set-up and take-down, room rental walk-throughs, minor cleaning between room rentals, etc.).
• Ensure office, lobby area, facility rooms, bathrooms and kitchen are kept in a professional and tidy manner.
• Respond to voicemail and email within a timely and appropriate manor.
• Basic filing skills.
• Provide new phone credentials and be able to guide customer through the set- up process.
• Provide direction to customers, members and member guests when they check in.
• Accept and process payments for encumbrance fees, room bookings and programs.
• Advise and direct customer inquires and complete facility bookings and program registrations.
• Possess a confidant understanding of MHOA facilities, polices and procedures.
• Have a good understanding of what the different stakeholders’ roles are within the community.
• Assist and process new membership enrolment and have a thorough knowledge of the process.
• Have a good understanding of the MHOA community and where the community is with the development process.
• Be up to date with current seasonal operations and needs.
• Educate new members through waivers and information sheets.
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry.
• Be able to think outside the box and look at current processes and look for better ways to improve current processes.
• Perform other duties and responsibilities as assigned.

Requirements:

• Some experience in customer service.
• Secondary education (high school diploma).
• Minimum 16 years of age.
• Proactive and positive attitude.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a genuine desire to assist people.
• A willingness to learn and develop skill levels and experience.
• Ability to work as part of the team.

Working Conditions

• Operation of desktop computer and peripherals.
• Extended periods of sitting and/or standing.
• Interaction with employees, management, and the public at large.
• Working in a busy office environment with frequent interruptions.
• Weekend and evening work with varied schedules.
• Flexible hours including nights, weekends, and holidays.
• Willingness to work outside.
• Occasional overtime.
• Will be required to complete a background check (with vulnerable sector if over 18 years of age).
• Ability to lift up to 50 lbs. on occasion.

Location:

On-site –Calgary, AB

The Seasonal Outdoor Recreation Supervisor works under the direct supervision of the Facility Manager to ensure a safe, fun, and well-maintained waterfront experience at Mahogany Lake. This role supervises approximately 13 Beach Attendants, overseeing all facets of watercraft rentals, beach cleanliness, and visitor services. The Supervisor also gathers and provides weekly operational metrics, liaises with the Maintenance Department for equipment repairs, and manages inventory of boat parts and related supplies.

Join our team and help provide a memorable, enjoyable, and safe waterfront experience at Mahogany Lake this season!

KEY RESPONSIBILITIES

Staff Supervision & Training:

• Lead, schedule, and supervise a team of approximately13 Beach Attendants.
• Provide training, mentorship, and ongoing coaching to ensure excellent customer service and adherence to safety protocols.
• Conduct regular team meetings to discuss procedures, address concerns, and reinforce policies.
  
  

Daily Operations & Customer Service:

• Oversee the rental of watercraft (e.g., paddleboards, kayaks, canoes) and sports/play equipment to residents and guests.
• Ensure proper inspection and maintenance of all rental equipment before and after use.
• Respond promptly to customer inquiries, concerns, and complaints, ensuring issues are resolved effectively.
  
  

Reporting & Communication:

• Work under the supervision of the Facility Manager, providing regular updates on operations.
• Prepare and present weekly “dashboard” metrics, including rental volumes, customer service issues, and other relevant operational data.
• Communicate effectively with senior management about any emerging trends or concerns.
  
  

Safety & Regulation Enforcement:

• Enforce park rules, regulations, and safety protocols, including lake usage guidelines and lifejacket requirements.
• Promote water safety by educating visitors on safe boating practices and waterfront etiquette.
• Monitor waterfront conditions and respond to incidents or emergencies in coordination with the appropriate services.
  
  

Maintenance Coordination & Inventory Management:

• Liaise with the Maintenance Department to report needed repairs or maintenance on watercraft and other equipment, ensuring issues are addressed promptly.
• Manage boat parts inventory, including tracking usage and coordinating reorders to maintain adequate supply levels.
• Oversee the cleanliness and upkeep of beaches, park areas, and equipment storage facilities.
  
  

Administrative Duties:

• Maintain clear, accurate records of rentals, inventory, and incident reports.
• Manage staff schedules, timesheets, and performance evaluations.
• Assist in budget monitoring for supplies, equipment, and staffing needs.
  
  

Leadership & Community Engagement:

• Foster a positive, inclusive environment for residents, guests, and staff.
• Support and promote community events and activities related to outdoor recreation.
• Demonstrate professionalism, strong work ethic, and teamwork in all aspects of the role.

QUALIFICATIONS & REQUIREMENTS

Education & Experience:

• High school diploma or equivalent (post-secondary education in recreation, leisure services, or related field preferred).
• At least 1–2 years of supervisory experience, ideally in outdoor recreation or customer service.
• Experience with waterfront/beach operations and equipment maintenance is an asset.
  
  

Certifications:

• Valid First Aid/CPR certification (or willingness to obtain).
• Boating license or recognized watercraft safety training strongly preferred.
• Lifesaving certification (e.g., Lifesaving Society Bronze Cross, NLS) is a plus.
  
  

Skills & Abilities:

• Strong leadership, communication, and conflict-resolution skills.
• Capable of multitasking in a fast-paced, outdoor environment.
• Detail-oriented with solid record-keeping and organizational abilities.
• Proficient in basic computer applications (e.g., spreadsheets, email).
• Physically able to lift and move watercraft, sports equipment, and other supplies.
  
  

Personal Attributes:

• Friendly, approachable, and service-oriented.
• Committed to upholding safety standards and enforcing regulations.
• Adaptable to variable weather conditions and changing operational needs.
• Willingness to work weekends, holidays, and extended hours during peak season.
  
  

WORKING CONDITIONS

• Primarily outdoor work at the beach and park areas of Mahogany Lake.
• Frequent exposure to weather elements (e.g., heat, sun, rain, wind).
• Physical activities include bending, lifting watercraft, prolonged standing, and moving equipment.
• Administrative tasks may be performed in an office or boathouse setting.

Location:

On-site –Calgary, AB

The Outdoor Host / Recreation – Beach Attendant plays a key role in delivering a fun, safe, and clean waterfront and recreational experience at Mahogany Lake. Reporting to the Outdoor / Recreation – Beach Lead, this position involves renting and inspecting watercraft, lawn games, and other sports equipment; assisting visitors with inquiries; and ensuring that all beach and lake areas are kept clean and secure. Ideal candidates are energetic, enjoy working outdoors in various weather conditions, and excel at customer service and teamwork.

Join us at Mahogany Lake and help create a safe, welcoming, and memorable waterfront and recreation experience for our community!

KEY RESPONSIBILITIES

Customer Service & Daily Operations:

• Greet residents and guests, answer questions, and provide guidance on available activities.
• Facilitate rentals of watercraft (e.g., kayaks, paddleboards), lawn games, and other sports equipment, ensuring all equipment is clean, in good condition, and ready for use.
• Educate patrons on beach and water safety, reinforcing facility rules, policies, and guidelines.
• Maintain accurate records of equipment rentals and returns, and assist with basic administrative tasks as required.
  
  

Safety & Regulation Enforcement:

• Promote safe water practices by informing visitors of lifejacket requirements, designated swimming areas, and potential water hazards.
• Monitor waterfront activities to identify and address safety issues promptly.
• Administer first aid and respond effectively to emergencies, following facility protocols.
• Report safety concerns, incidents, or equipment malfunctions to the Beach Lead or management in a timely manner.
  
  

Maintenance & Cleanliness:

• Conduct regular checks to ensure all beach and recreational areas are tidy, including collecting litter and organizing equipment storage.
• Perform minor maintenance tasks or adjustments on boats and watercraft (e.g., inflating paddleboards, tightening fittings) and inspect sports equipment for damage.
• Follow established cleaning and sanitization procedures for all rental equipment and common areas, ensuring a safe and hygienic environment.
• Alert the Maintenance Department or management to any issues that require additional attention or repairs.
  
  

Administrative Support:

• Assist in maintaining clear, accurate records of daily activities, equipment usage, and incident reports.
• Communicate regularly with the Beach Lead, providing updates on equipment needs or inventory shortages (e.g., boat parts, lawn game pieces, sports gear).
• Support the team in planning and executing special events or activities hosted at the lake, as requested.
  
  

Team Collaboration & Community Engagement:

• Work closely with fellow Beach Attendants and other team members to ensure smooth operations and a positive visitor experience.
• Foster an inclusive atmosphere by engaging with residents, addressing their questions or concerns, and promoting community events related to outdoor recreation.
• Uphold a culture of collaboration, open communication, and mutual support among the staff.
  
  

QUALIFICATIONS & REQUIREMENTS

Education & Experience:

• High school diploma or equivalent preferred.
• Prior experience in customer service or outdoor recreation is an asset.
• Familiarity with waterfront operations, boat handling, water safety, or sports equipment usage is beneficial.
  
  

Certifications:

• Valid First Aid/CPR certification (or willingness to obtain).
• A recognized boating license or water safety training is advantageous.
• National Lifesaving, Bronze Cross, or other relevant lifesaving certifications are a plus.
  
  

Skills & Abilities:

• Strong communication and interpersonal skills, with the ability to resolve basic conflicts tactfully.
• Comfortable working outdoors in a variety of weather conditions.
• Able to lift up to 50 lbs. (e.g., moving watercraft, lawn games, or sports equipment).
• Capable of multitasking in a fast-paced environment while maintaining attention to detail.
  
  

Personal Attributes:

• Friendly, approachable, and service-oriented.
• Reliable, punctual, and proactive in identifying and solving problems.
• Willingness to work flexible shifts, including weekends, holidays, and evenings.
  
  

WORKING CONDITIONS

• Primarily outdoor work around lakefront, beach, and recreational areas, with exposure to sun, wind, and variable temperatures.
• Physical activities include walking, standing, bending, and lifting equipment.
• Some administrative tasks may be completed in an on-site office or boathouse.
• A vulnerable sector check is required prior to starting employment.

Location:

On-site –Calgary, AB

The Mahogany Homeowners Association is seeking a Landscaping Supervisor to oversee and contribute to the enhancement and maintenance of the Mahogany community’s outdoor spaces under the Enhanced Landscape Maintenance Program.

Reporting to the Facilities Manager, this role is responsible for leading and working alongside the landscaping team to ensure high-quality grounds maintenance, strict adherence to safety protocols, and the effective execution of seasonal and special landscaping projects.

The ideal candidate is a skilled and experienced landscape professional with strong leadership abilities, a commitment to safety and environmental sustainability, and the expertise to manage both routine maintenance and larger-scale landscaping initiatives. This position requires hands-on involvement, team coordination, and a proactive approach to preserving and enhancing the beauty and functionality of the community’s green spaces.

Key Responsibilities:

• Team Leadership: Supervise and work alongside the landscaping team to ensure tasks are completed efficiently and to a high standard. Provide guidance, training, and performance feedback.
• Safety & Compliance: Ensure all safety practices and procedures are strictly followed by all team members. Conduct safety briefings and enforce compliance with workplace safety regulations.
• Landscaping & Grounds Maintenance: Oversee and participate in mowing, trimming, edging, weeding, pruning of trees and shrubs, and maintaining tree wells, medians, and boulevards within the Mahogany community.
• Equipment Operation & Maintenance: Operate and oversee the maintenance of landscaping equipment such as lawnmowers, trimmers, irrigation systems, and blowers. Conduct routine inspections and minor repairs.
• Work Logging & Reporting: Accurately log all work performed, ensuring detailed documentation. Provide weekly progress updates to the Facilities Manager
• Client & Community Interaction: Maintain positive relationships with facility users, community members, and clients by addressing inquiries and concerns professionally.
• Special Projects: Assist with and oversee special landscaping projects, including rehabilitation projects, xeriscaping, and environmentally sustainable landscape improvements.
• Lake & Water Management: Assist with lake water testing and water quality management procedures as required.
• Preventative Maintenance & Inventory Management: Conduct maintenance checks on emergency fire equipment. Complete inventory counts and compile supply orders for approval.
• Seasonal Duties: Support the park maintenance crew when required, assisting with seasonal maintenance tasks such as snow removal, sand raking, and general upkeep of park grounds.
• Compliance & Workplace Conduct: Act in accordance with federal and provincial legislation, as well as corporate and departmental policies and procedures, ensuring a respectful and safe workplace. 

Requirements:

• Experience: Minimum 3-5 years in landscaping or grounds maintenance, with at least 1 year in a supervisory role.
• Certifications (Preferred): Horticultural certifications, ISA Certified Arborist, or Pesticide Applicator License.
• Technical Knowledge: Familiarity with horticulture, irrigation systems, and landscape design principles.
• Equipment Proficiency: Experience with operating and maintaining various landscaping machinery and tools.
• Leadership Skills: Strong ability to supervise a team, delegate tasks, and ensure efficiency in daily operations.
• Communication Skills: Ability to effectively lead a team, provide clear instructions, and interact with clients and stakeholders.
• Attention to Detail: Strong focus on accurate record-keeping and task tracking.
• Physical Requirements: Ability to lift up to 50 lbs, stand, bend, stoop, and perform physical tasks in various weather conditions.

Working Conditions:

• Work Hours: Typically, 8 hours per day, Monday – Friday, with some weekend and evening shifts as required.
• Outdoor Work: Position involves working in various weather conditions (summer/winter).
• Physical Labor: Requires ability to lift, carry, push, and pull heavy materials.
• Equipment & Vehicle Use: Required to operate assigned equipment and company vehicles.
• Background Check: A vulnerable sector check is required.

Location:

On-site –Calgary, AB

*Must have availability from May until September Labour Day

The Mahogany Homeowners Association is seeking a highly motivated and physically capable Seasonal Landscaper to join our team. The successful candidate will work under the supervision of the Landscaping Supervisor, contributing to the maintenance and upkeep of the community’s parks, green spaces, and recreational areas.

The ideal candidate will be a team player with a strong work ethic, a willingness to learn, and the ability to perform manual landscaping tasks efficiently.  

Key Responsibilities:

• Grounds Maintenance: Assist in maintaining lawns, tree wells, medians, boulevards, and other landscaped areas by mowing, trimming, edging, and weeding.  
• Tree & Shrub Care: Prune and maintain trees and shrubs, clean curbs, and assist in maintaining traffic circles.
• Equipment Operation & Maintenance: Operate and maintain landscaping equipment such as lawnmowers, trimmers, irrigation systems, and blowers. Perform routine daily inspections and basic upkeep of tools.
• Work Logging & Reporting: Ensure all completed work is logged accurately and report any issues or concerns to the Landscaping Supervisor.
• Safety & Compliance: Follow all safety guidelines, including proper handling of tools and equipment. Report any hazards or safety concerns immediately.
• Customer Service: Provide courteous and professional assistance to facility users and community members, answering inquiries and helping to resolve any issues.
• Special Projects: Support various landscaping projects, including rehabilitation projects, xeriscaping, and other environmentally sustainable landscape improvements.
• Lake & Water Management: Assist with lake water testing and water quality management tasks as required.
• Preventative Maintenance & Inventory Management: Conduct basic maintenance checks on emergency fire equipment. Assist in inventory tracking and supply management.
• Seasonal Duties: As needed, support the park maintenance crew with seasonal maintenance tasks such as snow removal, sand raking, and general park upkeep.
• Team Collaboration: Work closely with fellow landscapers and under the direction of the Landscaping Supervisor to ensure all tasks are completed efficiently and effectively.

Requirements:

• Experience: Minimum 1 year experience in landscaping, groundskeeping, or a related field.
• Technical Skills: Basic knowledge of landscape maintenance, plant care, irrigation systems, and equipment operation.
• Equipment Proficiency: Ability to safely operate landscaping tools and machinery, such as lawnmowers, trimmers, and blowers.
• Physical Stamina: Ability to lift up to 50 lbs, stand for long periods, bend, stoop, and work in various weather conditions.
• Teamwork & Communication: Strong ability to work collaboratively within a team and communicate effectively with supervisors and colleagues.
• Work Ethic: Reliable, hardworking, and self-motivated with a keen eye for detail and commitment to quality.
• Education: High school diploma preferred but not required.

Working Conditions

• Work Hours: Typically, 8-hour shifts, Monday – Friday, with some weekend and evening shifts as required.
• Outdoor Work: Work will be performed primarily outdoors, often in various weather conditions (summer/winter).
• Physical Labor: The role requires lifting, carrying, pushing, and pulling heavy materials and extended periods of walking or standing.
• Equipment & Vehicle Use: May be required to operate assigned landscaping equipment and company vehicles.
• Background Check: A vulnerable sector check is required before employment.

Location:

On-site –Calgary, AB

*Must have availability from May until September Labour Day

Step into a dynamic role this summer as a Skateboard Park Host with the Mahogany Homeowners Association, where your primary mission is to supervise our vibrant skateboard park. This position is perfect for someone who is passionate about skateboarding culture and ensuring a safe, respectful, and fun environment for all patrons. As a Skateboard Park Host, you’ll be the go-to person for maintaining order, promoting positive behavior, and making sure that park rules and etiquette are followed. We’re on the lookout for individuals who are approachable, responsible, and have a keen eye for safety and community engagement.

What you will do:

• Supervise the skateboard park during operational hours to ensure a safe and positive environment for all patrons.

• Enforce park rules and regulations, promoting proper etiquette and respectful behavior among users.
• Monitor skate park conditions, reporting any maintenance needs or safety hazards to ensure timely resolutions.

What you will bring:

• Excellent interpersonal and communication skills, with the ability to interact positively with skateboarders of all ages and skill levels.
• The ability to enforce rules and policies in a firm yet friendly manner.
• Flexibility to work various shifts, including weekends and holidays, to cover park operational hours.

What’s in it for you:

• Develop valuable skills in leadership, communication, and community engagement.
• Be recognized as a community leader, making a difference in promoting safe and respectful skateboarding practices.
• A fun and active work environment, spending your summer outdoors.

Location:

On-site –Calgary, AB

*Must have availability from May until October (Thanksgiving)

This summer, join the Mahogany Homeowners Association as a Skateboard Lesson Instructor and share your passion for skateboarding with the next generation. This role is tailor-made for someone who loves skateboarding, enjoys teaching, and is committed to helping kids learn the fundamentals of the sport. As a Skateboard Lesson Instructor, you’ll be instrumental in guiding beginners through the basics of skateboarding, from safety and etiquette to tricks and techniques. Your goal will be to foster a supportive learning environment where kids can advance their skills, gain confidence, and develop a lifelong love for skateboarding.

What you will do:

• Teach skateboard fundamentals to children and beginners, focusing on safety, balance, movement, and technique.

• Monitor students’ progress, providing constructive feedback and encouragement to help them improve their skateboarding skills.
• Design lesson plans that cater to various skill levels, ensuring a fun, engaging, and educational experience.

What you will bring:

• Proven experience in skateboarding, with a strong understanding of the sport’s fundamentals and safety practices.
• Excellent teaching and communication skills, with the ability to convey complex movements in an easily understandable manner.
• Patience and positivity, fostering a supportive learning environment for students of all ages and abilities.

What’s in it for you:

• Professional development in teaching and coaching, enhancing your skills and experience in sports education.
• The opportunity to share your passion for skateboarding and make a positive impact on young skaters’ lives.
• A fun and active work environment, spending your days doing what you love.

Location:

On-site –Calgary, AB

*Must have availability from May until October (Thanksgiving)

Join the Mahogany Homeowners Association team this summer as a Summer Camp Counselor and play a key role in creating an unforgettable summer experience for kids aged 5–12. This position is perfect for someone who loves working with children, is full of energy, and is passionate about fostering a fun, safe, and engaging environment. As a Camp Counselor, you’ll lead and supervise a wide range of activities, from outdoor adventures to creative arts and crafts, ensuring each day is filled with fun and learning. We’re looking for individuals who are enthusiastic, responsible, and ready to make a positive impact on young lives.

What you will do:

• Lead and supervise children aged 5–12 in various camp activities, ensuring a safe, inclusive, and fun environment.

• Foster a positive camp culture, encouraging respect, teamwork, and inclusivity among campers.
• Respond to and manage any behavioral or safety issues with empathy and effectiveness.
• Collaborate with fellow camp counselors and staff to create a memorable summer experience for all campers.

What you will bring:

• A genuine enthusiasm for working with children and creating a positive impact on their lives.
• Strong leadership skills with the ability to manage and motivate groups of children.
• Excellent communication skills for interacting with both campers and adults.

What’s in it for you:

• A rewarding opportunity to work with children and make a positive difference in their summer experiences.
• An ideal role for those pursuing careers in education, childcare, or any field where working with children is relevant.
• A fun and dynamic work environment, filled with new challenges and opportunities to create lasting memories.

Location:

On-site –Calgary, AB

*Must have availability from May until September Labour Day

Representing the Mahogany HOA, the Market Coordinator plays an integral role in the operation of individual markets, running. The position is responsible for the day-to-day operations of the market, working with market vendors and other stakeholders, both internal and external to the market. In addition, the position works closely with the management team to ensure that set up and strategic plans for the organization are developed and implemented.

Competencies:

• Excellent communication & interpersonal skills both written and verbal
• Leadership qualities
• Confident and experienced in customer service
• Work independently with limited supervision
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organization and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead
• Ability to smile and work under pressure
• Ability to handle sensitive and confidential information
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Excellent time management skills
• Have the ability to change and adapt to every changing environment
• The ability to work in both a team environment and independently

Key Responsibilities:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Develop a reporting process with the General Manager or designate (Supervisor) to ensure proper communication pertaining to issues in the market
• Keep the supervisor up to date with project progress and weekly market operations
• Work with the Supervisor to develop and implement a strategic plan and annual action plans
• Communicate respectfully with vendors, board members, sponsors, inspectors and other stakeholders

• Assist vendors with their needs and respond in a timely manner via telephone, email and face to face inquiries

• Ensure vendors have a copy of the rules at the start of the market season and they adhere to the market rules: Review and update annually
• Be able to interpret the market rules for vendors and others in a consistent and fair manner. In some cases, this may result in disputes between vendors or between vendors and customers, which need to be diffused through a proper dispute process
• Work with the Supervisor to develop and implement an emergency readiness plan
• Have a working knowledge of legislation and associated regulations, both provincial and federal, which affects the vendors in the market
• Ensure vendors and the market operations comply with all local bylaws and provincial and federal legislation. In order to meet the permit holder requirements of the Food Regulation, develop a process for inspecting all food vendors for compliance with the Regulation. This may include both in-person and virtual inspections as well as written documentation/checklists. Ensure AHS is updated with any changes
• Responsible for prohibiting vendors from selling their products until they comply with all applicable legislation and market rules
• Address regulatory issues within the market and with the vendors by working closely with the local public health inspector and other agency inspectors.
• Ensure all food vendors have completed the Food Safety Basics for Farmers’ Markets online food safety course within the allotted timeframe and that all renewals are completed on time
• Maintain accurate and complete records on the market and vendors throughout the year including vendor check in and payments received
• Complete required Alberts Farmers Market reporting paperwork by January 15 of each year
• Work with the Supervisor to determine the optimal market mix, always keeping in mind the 80/20 Rule
• Actively recruit vendors to meet the optimal market mix
• Ensure all new and returning vendors complete an application form listing their contact and product information
• Represent the market in meetings with external stakeholders, building positive community relations
• Work with the MHOA Marketing team to initiate media stories and promotions on the market using innovative techniques
• Work with marketing to identify signage requirements. Ensure signs are displayed prominently in the community prior to each market date and removed following the event
• Arrive at the market a set time period before the market opens to the public in order to mark out booth spaces, greet vendors when they arrive to set up their stalls and ensure they are in compliance with market policies
• Be visible and accessible to vendors and customers during the market day
• Prior to leaving the market at the end of the market day, ensure the market area is clean and meets all the requirements laid out in the market rental or lease agreement
• Conduct periodic surveys, both formal and informal, to assess customer opinions and satisfaction with the market
• Receive input from vendors and customers to improve the market
• Identify and attend professional development activities annually
• Debrief the Management Team and vendors after workshops, conferences and retreats
• Assist in special events as required

• Have a good understanding of what the different stakeholders’ roles are within the community
• Have a good understanding of the MHOA community and where the community is with the development process
• Be up to date with current seasonal operations and needs both with the MHOA and Hopewell
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry
• Be able to think outside the box and look at current processes and look for better ways to improve these processes
• Perform other duties and responsibilities as assigned

Requirements:

• Complete Market Manager Training and Food Safety Basics for Farmers’ Markets online food safety course within the required timeframe
• Obtain a valid Proserve certificate
• Interest and passion for farmers’ markets as a direct marketing channel
• Excellent conflict management skills
• Able to communicate well, both in writing and orally, with a variety of stakeholders in a variety of situations
• Previous market experience an asset
• Strong social media knowledge
• Time management and organizational skills are critical
• Experience in food service management would be an asset so there is a good understanding/knowledge of food safety and regulatory requirements for food vendors
• Experience working with a volunteer board
• Strong leadership skills
• Willingness to engage in additional professional development activities

• Experience in customer service an asset. Exceptional interpersonal skills with a genuine desire to assist people

• Leadership/Supervisory experience is desired
• Secondary education is an asset

• Proactive and positive attitude is a must
• Strong work ethic
• A willingness to learn and develop skill levels and experience
• Ability to work as part of a team
• Market Coordinator position is flexible with the number of markets that may take place throughout the year, both indoor and outdoor

Working Conditions:

• Able to set up and move tables or tents as needed
• Able to walk the market during market hours
• Able to adapt and work in variable weather conditions and dress appropriately
• Operation of desk top computer and peripherals
• Extended periods of standing
• Interaction with vendors, management and the public at large
• Flexible hours including evenings, weekends and holidays
• Occasional overtime
• Will be required to complete a vulnerable sector police check
• Ability to lift up to 50 lbs. on occasions